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Information Technology Industry Survey

Industry study identifies important trends in IT


Information Technology Executives’ salaries continue to remain strong in the Information Technology sector, according to a report from HDI, the world’s largest IT membership association.


“We are seeing a growing acknowledgement by employers that certification and certified individuals are more productive, more likely to be promoted, and in some companies, command higher salaries. I have witnessed this transition over the years and it is great to see it reflected in the data.” said Ron Muns, founder and CEO of HDI.


The survey notes that Information Technology Executives salaries average $85,309, according to the “Practices & Salary Survey”, which collected data from 790 companies between July and November, 2005.


The survey also reported key trends in help desk and Information Technology support center practices, including:


Arrow Bullet The cost of support has remained stable, with the median cost per incident reported via the phone, e-mail and self-service being $20, $16 and $5, respectively
Arrow Bullet Phone support continues to be the most costly of the three, it also continues to be the most common channel for customers to seek assistance at 62 percent
Arrow Bullet

25 percent of respondents answer the phone within 10 seconds; 28 percent within 20 seconds

Arrow Bullet Response times for e-mail, however, exceed 1 hour, as reported by 43 percent of respondents




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